Privacy Policy

Information We Collect

We gather information that enables us to provide and improve our services. This includes personal details provided during registration and account verification, such as your name, date of birth, email address, residential address, telephone number and government-issued identification documents. Payment information, including bank account or card details, is collected solely for processing deposits and withdrawals.

In addition to data you supply directly, we automatically collect technical information when you visit our site. This may include your IP address, browser type and version, device operating system, pages visited, time spent on the platform and referral sources. We also record gaming activity, including bets placed, transactions, bonuses claimed and any responsible gambling tools you activate.

How We Use Your Information

Your personal data is used to create and manage your account, verify your identity and age, process financial transactions and provide customer support. We also use it to comply with gambling regulations, prevent fraud, money laundering and other prohibited activities.

Where you have given consent, we may send you personalised offers, promotions and newsletters. You can withdraw this consent at any time. We further analyse usage patterns to improve our website, develop new features and maintain the highest standards of responsible gaming.

Sharing and Disclosure

We do not sell your personal data to third parties for marketing purposes. Information may be shared with trusted service providers who assist in operating our platform, including payment processors, identity verification agencies, customer support partners, analytics providers and professional advisers. All such parties are contractually bound to maintain confidentiality and security.

We may also disclose data when required by law, court order or regulatory authority, particularly where we are obliged to cooperate with the UK Gambling Commission or other licensing bodies. In the event of a business transfer or merger, your information may be passed to the new operator under the same protective terms.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential functions, remember your preferences, analyse performance and deliver relevant content. Essential cookies cannot be disabled as they are necessary for the site to operate correctly.

You can manage non-essential cookies through the cookie consent tool or your browser settings. We also work with carefully selected third-party analytics and advertising partners who may place cookies with your consent. Full details of the cookies we use are available in our dedicated cookie notice.

Data Security

We take the protection of your information seriously and employ industry-standard security measures, including encryption, secure servers, access controls and regular security audits. Access to personal data is restricted to authorised personnel who require it for legitimate business purposes.

While we strive to maintain the highest level of security, no system can guarantee complete protection against every possible risk. You are also responsible for keeping your account credentials confidential and notifying us immediately if you suspect any unauthorised access.

Your Rights

You have several rights regarding your personal data, including the right to access, rectify, erase, restrict processing, object to processing and data portability where applicable. You may also withdraw consent at any time.

To exercise these rights, please contact our customer support team or use the dedicated privacy request form where available. We will respond to all valid requests within the timeframes required by law. If you are unhappy with our response, you have the right to complain to the relevant supervisory authority.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Account information linked to regulatory obligations, such as anti-money laundering records, is kept for the minimum period mandated by gambling regulations before secure deletion or anonymisation.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so that you remain informed about how we protect your information.

If you have any questions about this Privacy Policy or how we handle your data, please contact our support team who will be happy to assist.